Refund & Return Policy
At Hify.pk, customer satisfaction is important to us. This policy explains the conditions and process for returns, exchanges, cancellations, damaged products, and refunds.
Eligibility for Returns
A return request must be submitted within seven days of delivery. A product may qualify for return when:
- The delivered product is damaged or defective.
- The product is materially different from the item ordered.
- An incorrect product was delivered.
- The product is unused, unassembled, and in its original condition and packaging.
Proof of purchase and the original order information are required for every return request.
Damage Claim Time Limit
Damage, breakage, missing parts, or manufacturing defects must be reported within 24 hours of delivery. Clear photographs and an unedited video showing the product, packaging, shipping label, and reported issue must be provided.
Damage reported after this period may not qualify for replacement or refund because the condition of the product at the time of delivery can no longer be verified.
Non-Returnable Products
The following products cannot be returned unless they arrive damaged, defective, or incorrect:
- Customized, personalized, made-to-order, or specially manufactured products.
- Products assembled, installed, altered, repaired, washed, or used after delivery.
- Products returned without their original packaging, accessories, manuals, or components.
- Clearance, final-sale, or explicitly marked non-returnable products.
- Products damaged through misuse, mishandling, improper installation, moisture, heat, or normal wear and tear.
Natural Material Variations
Furniture and décor made from wood, fabric, stone, metal, or handcrafted materials may contain natural differences in grain, shade, texture, pattern, or finish. Minor variations that do not affect product function are not considered defects.
How to Request a Return
- Contact Hify.pk customer support through the website.
- Provide the order number, product name, and reason for the request.
- Attach clear photographs and video evidence where damage, defects, missing parts, or an incorrect product are reported.
- Wait for return authorization and collection or return instructions.
Products returned without prior authorization may not be accepted.
Return Shipping and Collection
If Hify.pk confirms that a product is damaged, defective, or incorrect, Hify.pk will arrange or reimburse reasonable return transportation. For an approved change-of-mind return, return transportation and handling costs are the customer responsibility.
Original delivery, installation, assembly, and handling charges are non-refundable unless the return resulted from an error confirmed by Hify.pk.
Inspection and Approval
All returned products are inspected after receipt. Approval depends on the product condition, supporting evidence, original packaging, and compliance with this policy. Hify.pk may reject a return when the product shows use, alteration, accidental damage, missing components, or improper packaging.
Refund Processing
After an approved return passes inspection, the refund will be initiated through the original payment method where possible. Processing normally requires 7–10 business days after approval. Additional time may be required by the customer bank or payment provider.
Any approved deductions for return transportation, missing components, damage, or non-refundable services will be communicated before the refund is processed.
Exchanges
An approved exchange depends on product availability. If the replacement product has a different price, the customer must pay the difference or will receive the approved balance according to this policy.
Order Cancellation
An order may be cancelled before dispatch or before manufacturing begins. Customized or made-to-order products cannot be cancelled after production has started. If an order has already been dispatched, applicable delivery and return costs may be deducted.
Policy Updates
Hify.pk may update this policy when operational, legal, or service requirements change. The policy published on this page at the time of the request will apply.